Privacy Policy

First Bite Privacy Policy

Last updated: 27/09/2024

Introduction

At First Bite, we care about your privacy as much as you care about your health and performance. This Privacy Policy outlines how we handle your personal information when you visit our website, shop with us, or use our services.

We believe in clear, honest communication—just like our gummies. Here’s everything you need to know about what data we collect, why we collect it, and how we keep it safe.

1. Who We Are

First Bite is a UK-based health and wellness brand focused on providing premium creatine gummies for active individuals. If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@gorgocreatine.com.

2. Information We Collect

When you shop with us or browse our website, we may collect the following information:

  • Personal Identifiable Information: Name, email address, shipping and billing addresses, phone number.
  • Payment Information: When you place an order, we securely process your payment details (credit card info, PayPal) through our third-party payment provider.
  • Order History & Preferences: Information about your purchases, product preferences, and feedback to help us personalize your experience.
  • Technical Data: Such as IP address, browser type, and device information to optimize our site performance.

3. How We Use Your Information

We use your data to:

  • Process Your Orders: From packing to shipping, we make sure your First Bite gummies get to you as quickly as possible.
  • Improve Your Experience: Personalized product recommendations, promotions, and better user experience on our site.
  • Customer Service & Support: Respond to your queries, requests, or issues effectively.
  • Marketing Communications: We may send you emails about new products, special deals, or content we think you’ll love—only if you’ve opted in to receive them. You can unsubscribe at any time.

4. How We Protect Your Data

Your privacy is our priority. We use encryption, firewalls, and secure servers to ensure your data is kept safe. Payment information is processed securely via third-party payment gateways compliant with PCI-DSS standards.

5. Sharing Your Data

We never sell your data. However, we may share it with trusted third-party service providers for specific functions, such as payment processing, order fulfillment, and website analytics. All our partners are GDPR-compliant, ensuring your data is secure and only used as necessary.

6. Cookies & Tracking Technologies

To improve your browsing experience, we use cookies. These small data files help us remember your preferences, analyze site traffic, and understand how you interact with our website. You can adjust your browser settings to refuse cookies, but some parts of our site may not function properly as a result.

7. Your Rights

You have the right to:

  • Access your data: Request details on the personal data we hold about you.
  • Correct your data: Update any incomplete or incorrect information.
  • Delete your data: Request erasure of your personal data (subject to certain conditions).
  • Withdraw consent: Opt out of marketing communications or data processing where consent was given. To exercise any of these rights, please contact us at support@gorgocreatine.com.

8. Children's Privacy

First Bite is not intended for individuals under 16 years old. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, so check back regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch with us:

  • Email: support@gorgocreatine.com

Thank you for being a part of the First Bite community!

This adapted policy is simplified for clarity and transparency, in line with First Bite’s approachable and honest brand voice. It ensures GDPR compliance, addresses the UK-specific regulations, and clearly states the user's rights and how their information is handled securely.